Policies


Purchasing and Payment

You can place an order via email, telephone or our Purchase form found throughout our website. It is advisable to verify that the item of interest is available. Upon this confirmation, the item will be removed from inventory and marked "Under Consideration - Inquire if Interested" on our website as we await payment. You may pay immediately for any item using the PayPal links that display at the top and bottom of all those pages that display items for sale. If for some reason, the item is not available, we will let you know immediately. Your funds will be returned or applied to another item as you wish.


Credit Cards:

We no longer take credit cards directly, but customers may use their credit card via PayPal which utilizes all major credit cards. You do not need a PayPal account to send funds via your credit card - see PayPal info below.


PayPal:

Sign up today for your free account with PayPal - it's a fast, secure way to send money to anyone with an email address using your existing credit card !!

You do not need a PayPal account to send us funds via your credit card:
If you do not have a PayPal account, do not be discouraged, as you can click on the above logo to send funds to us via your credit card/PayPal or contact us and we can send you an invoice. You can simply use your credit card and not become a member. Simple and Easy!
If you are already a member of PayPal, you can send funds from your credit card, savings or checking account! Simply click on any of the PayPal links on our webpages and log in to your account...


Popmoney:

This method of bank account to bank account transfer is becoming more popular. One can send funds directly from a Popmoney account or via an individual's bank account if the bank uses Popmoney.
To learn more about Popmoney, click on the logo below:


Checks:

Bank Checks are preferred, but personal checks for small amounts are allowed. Once your check has been received, deposited and cleared, your item will mailed in a timely fashion. Bank Checks clear much faster which means purchases are mailed sooner. Please contact us via email or phone to make your purchase by check and we will provide you with the required information at that time. We will inform you via email that your check has been received and send information on the shipping of your package.


Bank Wire Transfers:

A wire transfer may be requested depending on the amount of the purchase and/or the destination of the shipment. Upon request, we will provide you with information to allow you to perform a Bank/Wire Transfer of funds. There may be charges incurred due to the use of this service. Once received and verified, your item will be shipped out immediately via Federal Express, Registered U.S. Mail or similar method.



Postage


Domestic Shipping/Insurance Information

Domestic Shipping/Insurance via USPS
Under $500: $17.50
Over $500 and less than $2,000: $25.00
Over $2,000 and less than $5,000: $30.00
Over $5,000 and less than $10,000: $40.00
Over $10,000: $50.00

Domestic purchases up to approximately $1,500 are usually shipped by USPS Priority.
Values greater than this amount are typically shipped via Registered USPS and Insured for the full value.
Federal Express is possible but at a higher cost.


International Shipping/Insurance Information:

International Shipping/Insurance via FedEx
Under $5,000: $150
Over $5,000 and less than $10,000: $200
Over $10,000 and less than $25,000: $250
Over $25,000 and less than $50,000: $350
Over $50,000: $500 and up

International Shipments will be sent via Federal Express. The costs for shipping and insurance are quoted above but may vary. We have shipped packages valued at over $50,000 without issues in the past, but there is always an inherent risk though typically small. Therefore, if there are issues or loss, one has recourse.

International customers are advised to contact us prior to purchase so as to discuss expected arrival, to discuss possible customs charges, invoicing, etc. Insurance is provided by a third party and that typically runs 1% of the value of the package contents. We have negotiated this low rate, as some companys will charge 2% for coverage while in transit. The above values include the insurance but may vary depending on the contents value; very high valued shipments may require to be broken up into two shipments for insurance purposes.

We are not responsible for items that have been signed for, but not received by the intended recipient.



Obtaining More Information on Items of Interest

Included in this web site are links to pages containing photos of just a few gemstones and jewelry that are available. There are also inventory lists in text format that can be accessed that will provide information on all available items. Customers may search the inventory text files for items of interest. They may contact All That Glitters via email or telephone if more information is required, such as a more detailed description of the color, shape, dimensions, clarity, etc. A photograph may be sent via email to show the shape or color of any particular piece. Should a particular gemstone not be available in inventory, please feel free to contact us with your request as we may be able to facet the gemstone from our rough.

With over 30 years in the gemstone/jewelry trade, we have established connections around the world and our business associates living in the gem producing countries, may to contacted to help us locate your specific gemstone. We encourage goldsmiths and jewelry stores to visit our website and use our inventory and images to make a sale. Please take advantage of the capability of the internet and email. Transactions are fast and easy - information, photos or 'your' gemstone needs are just an email or phone call away!



References

For those hesitating on making a purchase, All That Glitters has been supplying the gemstone community for over 30 years. The numerous professional trade journal articles with our company name and contact information, should indicate that we are a legitimate company with integrity. We seek to provide our customers with service, quality and gemstones that very few in this trade can provide.
For dealers, we recommend that you contact the Jewelers Board of Trade (JBT) in Providence, Rhode Island.

For the general public, feel free to contact us and we can put you in touch with individuals who have been dealing with us for decades.

Also, you may visit our Testimonials page to see what some of our customers had to say in emails regarding our website or when receiving their All That Glitters purchase!



100% Customer Satisfaction Guarantee

*** Satisfaction is Guaranteed or Your Money Back ***

We are confident that your purchase will meet or exceed your expectations in both quality and price. If you are not completely satisfied for any reason, please contact us to explain why you are not satisfied. You must receive approval/authorization for returns by simply calling us or sending an email. Returns without prior knowledge will not be accepted. Customers have 7 days to return any merchandise in the same condition as it was received. This 7 day return policy begins upon confirmation of receipt. We inspect all merchandise prior to shipping. Items must be returned in the same condition as sent and be fully insured or the loss/damage is the responsibility of the sender. Return postage and insurance will be paid by the customer. Any fees incurred on our end due to credit card charges not reimbursed, postage, insurance, customs, etc. are the responsibility of the customer.
(Customers seeking returns between 8-13 days after confirmation of receipt, will be issued a Credit valid for One Year from the time that the item is returned. After 14 days, there will be no refunds.)



Lifetime Guarantee

We guarantee that your purchase from All That Glitters is indeed what we say it is, regardless of the time that has passed from the original purchase date....or your money back. If we are aware or suspect enhancement/treatment of your gemstone, we will disclose these facts. Should an item not be what is stated on your receipt or enhancement is not disclosed, the item may be returned at any time. The problem must be documented by a qualified gem lab such as GIA, IGI, AGL, Gubelin Gemological Lab. The issue requires documentation from the gem lab and All That Glitters should be contacted when the problem has been discovered and prior to return shipment.

In over 30 years, All That Glitters has never had an item returned under these circumstances. Please note that some gemstones are assumed to have some form of treatment. Two examples of this would be Blue Topaz (irradiated/heated) and Aquamarine is typically heated to drive off the yellow, thereby producing a more pure blue. Tanzanite is another gemstone that is usually heated and this again, is a standard practice. Please refer to studies indicating types of enhancement that may be performed on all gemstone varieties you are considering purchasing.
All That Glitters typically does not sell diffusion treated gemstones unless requested. We sometimes have some items due to their uniqueness, but any enhancement would clearly be stated.

To learn more about what some companies may not explain to their customers, refer to the following link:
< Caveat Emptor - Buyer Beware >



On Hold Policy

Items will be placed ON HOLD for customers while payments are being made. In order to place an item On Hold, a minimum of 10% must be received. The time frame of payments will be discussed and agreed upon, as well as the anticipated final payment. If at any time the On Hold is cancelled or the item is returned, funds will be returned less 10% of the price of the item or $150, whichever is less. This is due to the paperwork, tracking and other miscellaneous work that is performed related to being On Hold. After a period of a year, if the item is not paid off and the customer is not communicating, we have the right to cancel the On Hold item, returning original funds less $300.


Under Consideration - Inquire if Interested

This phrase is used to indicate there is interest from a customer. It can mean any of the following:
Awaiting Funds
Awaiting Verification of Funds
In Transit to Customer
Awaiting Customer Final Approval

If you are interested in an item which displays this phrase, be sure to contact us and we will provide you with more information and also note that you are interested. If the item is available, you would be next in line and have first refusal.



Funds on Account

If customers have funds on account after a year, an email will be sent indicating the amount and the customer will have 2 weeks to make a purchase. Funds will be returned less 10% as a small fee for the paperwork and time necessary to keep track of such things.